Frequently Asked Questions
Your guide to shopping the latest trends at Johnstone IDA Pharmacy
What is your standard shipping policy for fashion items?
We offer standard shipping across Canada with delivery typically taking 3-5 business days. Orders over $75 qualify for free shipping, while a flat rate applies to smaller orders.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return unworn items with original tags within 30 days. Simply contact our support team to receive a prepaid return label.
Are your clothing sizes true to fit?
Most of our apparel follows standard North American sizing. We provide a detailed size chart on every product page to help you find the perfect fit before ordering.
Can I track my order once it has been placed?
Yes, once your order is processed and shipped, you will receive an email confirmation containing a unique tracking number to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer in-store pickup for online fashion orders?
Yes, customers can select the 'In-Store Pickup' option at checkout to collect their items for free at our Johnstone IDA Pharmacy location.